Ensighten Customer Success Support can help you with matters that come up with your Ensighten experience.
Ensighten Support provides 24/7 global support for Severity One (SEV 1) cases.*
We strive to answer all your support requests within your business hours (8am - 6pm).
After Hours, Weekend, and Holiday Coverage
During the weekend, on holidays or after hours Ensighten Support gives priority to online requests that cite business impacts such as revenue loss or the Ensighten product becoming unusable and include specific, reproducible steps.
We strongly recommend that you carefully test and QA new and modified projects, tag deployments or conditions before holidays and weekends.
|ALL||New Year’s Day||Tuesday, January 1st 2019|
|APAC||[AU] Australia Day||Monday, January 28th 2019|
|AMERICAS||[US] President's Day||Monday, February 18th 2019|
|EMEA||[UK] Good Friday||Friday, April 19th 2019|
|EMEA & APAC||[AU | UK] Easter Monday||Monday, April 22nd 2019|
|APAC||[AU] Anzac Day||Thursday, April 25th 2019|
|EMEA||[UK] Early Bank Holiday||Monday, May 6th 2019|
|AMERICAS & EMEA||[US] Memorial Day
[UK] Spring Bank Holiday
|Monday, May 27th 2019|
|AMERICAS||[US] US Independence Day||Thursday, July 4th 2019|
|EMEA||[UK] Summer Bank Holiday||Monday, August 26th 2019|
|AMERICAS||[US] Labor Day||Monday, September 2nd 2019|
|AMERICAS||[US] Thanksgiving Day||Thursday, November 28th 2019|
|AMERICAS||[US] The Day After Thanksgiving Day||Friday, November 29th 2019|
|ALL||Christmas Day||Wednesday, December 25th 2019|
|APAC & EMEA||[AU | UK] Boxing Day||Thursday, December 26th 2019|
|ALL||New Year’s Day||Wednesday, January 1st 2020|